Returns and Refunds

Last updated: July 29, 2026

How to start a return

1. Email [email protected] within 30 days of the delivery date. Tell us the name you ordered under and which length you received.
2. We reply within 24 hours with the return address and the prepaid label or instructions you need. Please wait for that reply before sending anything back, so your parcel reaches the right place.
3. Pack the kickstand, drop the parcel off, and let us know it is on its way.
4. We refund you as soon as the return is received and checked.

Who pays for the return

We do. Return shipping is free for the 30-day guarantee, exactly like the outbound shipping. You will never be asked to pay for a label, a pickup or a restocking fee. Use the label or the method we send you, because a return posted through another service cannot be reimbursed.

What condition we accept

We accept the kickstand in its original condition, including a unit you bolted onto a bike, tested and took off again. Light marks from a trial fit are expected and never a reason to refuse a refund. Please include the mounting plate and the rubber foot, and use the original packaging when you still have it.

We cannot refund a kickstand that has been cut, drilled, repainted or otherwise permanently modified, because it can no longer be resold. If you are unsure whether your unit qualifies, send us a photo by email and we will tell you before you ship anything.

If your kickstand arrives faulty or damaged

Email us within 30 days with a photo of the problem. A faulty part is resolved directly: we send a replacement or refund you in full, and in most cases we do not ask you to ship the damaged unit back. The same applies if your parcel arrives with an item missing.

Wrong length ordered

Choosing the right length for the wheel size is the most common mistake, and it is covered by the guarantee like any other return. Tell us the wheel size of the bike and we will exchange your kickstand for the correct length at no cost. Our sizing guide walks through the measurement if you want to double-check first.

When you get your money back

Once your return reaches us and we have checked it, the refund is issued to the original payment method through Stripe. The money appears on your statement within 5 to 10 business days, depending on your bank or card issuer. We refund the full amount you paid, and you receive an email confirmation the moment the refund is sent.

Cancelling before dispatch

If you change your mind before your parcel leaves, email us the same day and we will cancel the order and refund it in full without any return being needed. Once the carrier has collected the parcel, the standard 30-day return applies instead.

Questions

Write to [email protected] and we reply within 24 hours. You can also read our shipping policy, our terms of service, or use the contact page. To see what other buyers said about fit and durability, visit our customer reviews.